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Frequently Asked Questions


Q: How long does it take for my order to ship?
A: Standard orders of Medline brand products that do not include embroidery will typically ship within two business days if the merchandise is in stock.

  • Medline products with embroidery will take 7-10 additional business days.
  • Orders ship complete and will wait for all items to become available before.

Q: How can I track my order?
A: Once your order ships you will receive a confirmation email with tracking information.

Q: How much will I pay for shipping?
A: Shipping costs are $6.95 Standard Shipping.  Orders with a subtotal over $75 will ship free.
All orders will ship FedEx ground, expedited freight is not available. We do not have weekend or holiday delivery.
*Free shipping only applies to orders with a subtotal over $75 before tax is applied and after all discounts have been applied.*

Q: Do you want to ship Internationally?
A: At this time shipping internationally is not an option.


Q: How can I place my order?
A: You can place your order via our secure shopping cart right here at If you have questions on how to order, please call 1-877-278-2712 (Monday–Friday 8:00AM - 5:00PM CST) or email We cannot process orders via mail or fax.

Q: How will I know if my order went through?
A: When you place an order and your email address is provided, you will immediately receive an email confirming that your order has been received. You will receive a second email when your order has been processed which will provide you with your order number. Please make sure you enter your valid email address correctly so that you will receive your confirmations and notices. Note: If you are using email filters and/or blockers, make sure that you can receive emails from so that email notices such as these will come through.


Q: What are your return/exchange policies?
A: For detailed shipping and return information, go to Shipping and Returns. e hope you are pleased with the items you purchased. If for some reason you're not completely satisfied, we will gladly return any items in original condition within 30 days of receipt. Unfortunately, we cannot accept any worn, washed, altered, or embroidered items. Shipping and processing charges are non-refundable and return postage must be pre-paid. COD on return shipments cannot be accepted.

Q: Will I get a refund for my return?
A: As long as you return the items within 30 days of receipt and they are unwashed and unworn, you will receive a full credit on the credit card that you used for payment.  Please note that embroidered items are nonreturnable


Q: What methods of payment does accept?
We accept Master Card, Visa, and American Express. When you get your statement, your order will appear as Medline Industries. If you have any questions about this, please contact our customer service team at 1-877-278-2712 (Monday–Friday 8:00AM - 5:00PM CST) or email

Q: What if I do not have a credit card?
A: Unfortunately, we can only accept credit card orders at

Q: How will my credit/debit card be authorized and charged?
A: When you place an order, our company contacts the issuing bank to confirm the validity of the payment method. The authorization will appear as from “Medline Industries” on your statement. This is not a charge. The funds will only be collected once your items have shipped from our warehouse.

We do accept debit cards; however, because authorizations may hold additional funds on a debit card account, we do recommend using a credit card for purchases, if possible. If you have used a debit card for your purchase, your bank reserves the funds until the transaction processes or the authorization expires, but this is not an actual charge. We do not collect funds on an order until it ships from our warehouse. If the authorization on your card does expire before the order has shipped, your card will automatically be reauthorized to maintain the validity of the payment method. Medline is not responsible for any overdraft charges.

Orders are normally shipped all together; however in the event that some items are shipped separately, you may see split charges on your statement.

Once your order has been completely shipped and the charge has been processed, the authorization will be removed from your account according to the policies of your bank. To inquire about an authorization on your statement after the complete charge has processed, contact your bank to clarify how long they hold authorizations for online orders.

Q: Do I have to pay sales tax?
A: Yes, sales tax is charged according to your state's tax laws. Taxes on the website are estimated. At the time of invoicing actual tax charges will be applied.

Q: Can I order tax exempt on
A: No, it is not possible to order tax exempt from our site.  If you are a Medline Industries customer, you may login to to purchase tax exempt products from there.


Q: I have a question about a product, who should I call for assistance?
A: Our Customer Service team will be happy to help find the answers to your questions. Please call 1-877-278-2712 (Monday–Friday 8:00AM - 5:00PM CST) or email

Q: If my selection is backordered, what happens?
A: If you have questions on the status of your order please email or call us at 877-278-2712 (Monday–Friday 8:00AM - 5:00PM CST).

Q: What should I do if I was shipped the wrong item(s) or my order was damaged in transit?
A: Please call our customer service at 877-278-2712 (Monday–Friday 8:00AM - 5:00PM CST) or email us at and we will assist you with the return and reorder for the products you need.

Q: What if I do not know my size?
A: If you do not know your size, please use the sizing chart button found on each product page.  Once you select a color, the "Select a Size" Size Chart option will appear. Note, that even if there is only one color offered (such as for lab coats) you will need to select it in order for the "select a size" size chart option to appear.

Q: Do you offer tall and petite sizes?
A: Yes we do. You can use the “Shop By/ Fit” functionality to choose from our petite and tall options.

Q: Will the colors match what I see on my monitor?
A: We do our best to accurately represent the appearance of the products we sell. However, please keep in mind that if your monitor settings have been changed or are not set to the default standard settings, a product's true color may not be depicted accurately on your screen.

Q: How do I place an embroidery order?
A: n the items in which embroidery is available, you will see a tab titled “Add Embroidery.” Once you choose your color of garment and size, click “Add Embroidery”, then simply follow the prompts to choose your embroidery options. You can choose between different fonts, colors, sizes, and placement.

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