Frequently Asked Questions

Shipping

Q: How long does it take for my order to ship?
A: Standard orders of Medline brand products that do not include embroidery will typically ship within two business days if the merchandise is in stock.

• Medline products with embroidery the item will take 7-10 additional business days.
• Standard orders for other brand items (Cherokee, Landau and Peaches) typically ship within 2-3 weeks.  With embroidery, add an additional 7-10 business days.
• You will only be charged once for shipping if your order ships in multiple shipments.

Q: How can I track my order?
A: Once your order ships you will receive a confirmation email with tracking information.

Q: How much will I pay for shipping?
A: Shipping costs are $6.95 Standard Shipping.  Orders over $75 ship for free.
All orders will ship ground, expedited freight is not available. We do not have weekend or holiday delivery.
*Free shipping only applies to orders over $75 before tax is applied and after all discounts have been applied.*

Q: Do you ship Internationally?
A: No, we do not ship internationally.

Ordering

Q: Can I mail, phone, fax, or email my order?
A: You can place your order via our secure shopping cart right here at Scrubs123.com. If you have questions on how to order, please call 1-877-278-2712 or email scrubs123@medline.com. We cannot process orders via mail or fax.

Q: How long after placing my order will I receive confirmation?
A: Shortly after the order is placed you will receive an email confirmation.

Q: How will I know if my order went through?
A: When you place an order and your email address is provided, you will immediately receive an email confirming that your order has been received. You will receive a second email when your order has been processed which will provide you with your order number. Please make sure you enter your valid email address correctly so that you will receive your confirmations and notices. Note: If you are using email filters and/or blockers, make sure that you can receive emails from Scrubs123.com so that email notices such as these will come through.

Returns

Q: What are your return/exchange policies?
A: For detailed shipping and return information, go to Shipping and Returns. We hope you are pleased with the items you purchased. If for some reason you're not completely satisfied, we will gladly return any items in original condition within 30 days of receipt. Unfortunately, we cannot accept any worn, washed, altered, or embroidered items. Shipping and processing charges are non-refundable and return postage must be pre-paid. COD on return shipments cannot be accepted.

Q: Will I get a refund for my return?
A: As long as you return the items within 30 days of receipt and they are unwashed and unworn, you will receive a full credit on the credit card that you used for payment.  Note that embrodiered items are nonreturnable. 

Payment

Q: What methods of payment does Scrubs123.com accept?
A: We accept Master Card, Visa, and American Express. When you get your statement, your Scrubs123.com order will appear as Medline Industries. If you have any questions about this, please contact our customer service team at 1-877-278-2712 or email scrubs123@medline.com

Q: What if I do not have a credit card?
A: Unfortunately, we can only accept credit card orders at Scrubs123.com.

Q: Do I have to pay sales tax?
A: Yes, sales tax is charged according to your state's tax laws.

Q: Can I order tax exempt on Scrubs123.com?
A: No, it is not possible to order tax exempt from our site.  If you are a Medline Industries customer, you may login to www.Medline.com to purchase tax exempt products from there.

Merchandise

Q: I have a question about a product, who should I call for assistance?
A: Our Customer Service team will be happy to help find the answers to your questions. Please call 1-877-278-2712 or email scrubs123@medline.com.

Q: If my selection is backordered, what happens?
A: You will receive a confirmation email once shipped. You will only be billed for one shipment. If you have questions on the status of your order please email scrubs123@medline.com or call us at 877-278-2712

Q: What should I do if I was shipped the wrong item(s) or my order was damaged in transit?
A: Please call our customer service at 877-278-2712 or email us at scrubs123@medline.com and we will assist you with the return and reorder for the products you need.

Q: What if I do not know my size?
A: If you do not know your size, please use the sizing chart button found on each product page.  Once you select a color, the "select a size" and size chart option will appear. Note that even if there is only one color offering (such as for lab coats) you will need to select it in order for the "select a size" and size chart option to appear.

Q: Do you offer tall and petite sizes?
A: Yes we do. You can use the “shop by size” functionality to choose from our petite and tall options.

Q: Will the colors match what I see on my monitor?
A: We do our best to accurately represent the appearance of the products we sell. However, please keep in mind that if your monitor settings have been changed or are not set to the default standard settings, a product's true color may not be depicted accurately on your screen.

Q: How do I place an embroidery order?
A: On the items in which embroidery is available, you will see a tab titled “Add Custom Embroidery.” Simply follow the prompts to choose your embroidery options. You can choose between different fonts, colors, sizes, and placement.

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