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Frequently Asked Questions
General
What is the best way to search for products?
How long does it take for my order to ship?
How long after placing my order will I receive confirmation?
I have a problem with my order, what are you return/exchange policies?
What methods of payment does Scrubs123.com accept?
What if I do not have a credit card?
I have a question about a product, who should I call for assistance?
Do I have to pay sales tax?
Can I mail, phone, fax, or e-mail my order?
How can I track my order?
How much will I pay for shipping?
If my selection is backordered, what happens?
Do you ship Internationally?
What should I do if I was shipped the wrong item(s) or my order was damaged in transit?
Will I get a refund for my return?
What if I do not know my size?
Do you offer tall and petite sizes?
How will I know if my order went through?
Will the colors match what I see on my monitor?
How do I place an embroidery order?
General
Q: What is the best way to search for products?
A: You should use the scrub finder or links on the left side of the web page.
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Q: How long does it take for my order to ship?
A: Standard orders that do not include embroidery will typically ship within 2 business days if the merchandise is in stock. Embroidery orders will require 7-10 working days for in stock items. If there is a delay beyond this, we will notify you. You will only be charged once for shipping if your order ships in multiple shipments.
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Q: How long after placing my order will I receive confirmation?
A: Shortly after the order is placed you will receive an e-mail confirmation.
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Q: I have a problem with my order, what are you return/exchange policies?
A: We hope you are pleased with the items you purchased. If for some reason you are not completely satisfied we will gladly return any items in original condition within 30 days of receipt. Unfortunately, we cannot accept any worn, washed, altered, or embroidered items. Shipping and processing charges are non-refundable and return postage must be pre-paid. COD’s on return shipments cannot be accepted.
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Q: What methods of payment does Scrubs123.com accept?
A: We accept Master Card, Visa, Discover, and American Express.
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Q: What if I do not have a credit card?
A: Unfortunately we can only accept credit card orders at Scrubs123.com.
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Q: I have a question about a product, who should I call for assistance?
A: Our Customer Service team will be happy to help find the answers to your questions. Please call 1-87-SCRUBS123 or email customerservice@scrubs123.com.
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Q: Do I have to pay sales tax?
A: Yes, sales tax is charged according to the laws in the state you reside in.
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Q: Can I mail, phone, fax, or e-mail my order?
A: The easiest and fastest way to place your order is via our secure shopping cart right here at www.scrubs123.com. If you desire to order by phone, please call 1-87-SCRUBS123 (1-877-278-2712). Unfortunately we cannot process orders via mail or fax.
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Q: How can I track my order?
A: Once your order ships you will receive a confirmation e-mail with tracking information.
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Q: How much will I pay for shipping?
A: Shipping costs will automatically be calculated and added to your order.
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Merchandise Total
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Ground shipping fee
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Up to $25.00
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$5.95
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$25.01 - $49.99
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$7.95
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$50.00 - $74.99
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$9.95
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$75.00 and up
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FREE*
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All orders will ship ground, expedited freight in not available. No weekend/holiday delivery.
*Free shipping only applies to orders over $75 before tax is applied and after all discounts have been applied.*
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Q: If my selection is backordered, what happens?
A: You will be notified via e-mail about the short delay. Your order should ship within two weeks and you will receive a confirmation e-mail once shipped. You will only be billed for one shipment.
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Q: Do you ship Internationally?
A: Unfortunately at this time we do not ship Internationally.
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Q: What should I do if I was shipped the wrong item(s) or my order was damaged in transit?
A: Simply return the items to us via the returns function on Scrubs123.com. Once the items are received and the issue is verified, you will receive a full refund. You may place a new order for the correct item.
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Q: Will I get a refund for my return?
A: As long as you return the items within 30 days of receipt and they are unwashed and unworn you will receive a full credit.
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Q: What if I do not know my size?
A: If you do not know your size, please use our sizing chart found here.
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Q: Do you offer tall and petite sizes?
A: Yes we do. You can us the “shop by size” functionality to choose from out petite and tall options.
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Q: How will I know if my order went through?
A: When you place an order and your e-mail address is provided, you will immediately receive an e-mail confirming that your order has been received. You will receive a second e-mail when your order has been processed which will provide you with your order number. Please make sure you enter your valid e-mail address correctly so that you will receive your confirmations and notices. Note: If you are using e-mail filters and/or blockers, make sure that you can receive e-mails from Scrubs123.com so that e-mail notices such as these will come through.
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Q: Will the colors match what I see on my monitor?
A: We do our best to accurately represent the appearance of the products we sell. However, please keep in mind that if your monitor settings have been changed or are not set to the default standard settings, a products true color may not appear as they should on your screen.
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Q: How do I place an embroidery order?
A: On the items in which embroidery is available, you will see a tab titled “Add Custom Embroidery.” Simply follow the prompts to choose your embroidery options. You can choose between different fonts, colors, sizes, and placement.
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